HOST 152: Front Office Operations

Credits 3 Class Hours3 lecture

This course studies the philosophy, theory, and current operating procedures of a hotel front office. It concentrates on the human relations skills necessary for effective guest and employee relations, and the technical skills necessary to operate a manual, mechanical, or computerized front office operation.


Prior Learning Assessment credit available for this course.

Semester Offered Fall
Course Student Learning Outcomes (CSLOs)
  1. Interpret statistical information that affects lodging operations.
  2. Distinguish and connect the various classifications of lodging operations to work effectively in a front office environment.
  3. Perform each of the major front office functions following industry regulations to facilitate transition into a lodging front office environment.